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Blog - Managing The Built Environment
Managing Facilities & Real Estate Book
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Benchmarking Even if you think you are doing everything right, how do you know unless you compare? No organization is the best at everything and the same is true for yours. So, if you aren’t benchmarking, you can’t possibly be doing everything you should be doing.
Service Contract Reviews A Service Contract Review by an independent third party can help you ensure that you are getting the services you expect, that your contract documentation, including procurement, pricing, measurement and management, are delivering the best value and even establish the best approach for a renewal or re-bid.
Personal Coaching Coaching is a standard business approach to help managers and leaders with their development and with specific elements of their job. A confidential third party who isn’t invested in the organization’s politics or imbedded culture guides you or your staff through ideas and options with an un-biased, broad based view that helps you look at things more objectively.
Training & Education Are you holding a quarterly or annual meeting with your global, regional or local Facilities team? Need something to pump up your staff, give them training on strategic, leadership or management approaches in FM or help them collectively deal with an issue?
FM Systems Implementation Implementing Property Management and Facilities systems including CAFM, CMMS, Work Order management and Help Desks can sometimes be the single most important thing you can do to improve service, reduce costs and preserve your assets, including reducing future costs.
Team & Meeting Facilitation Finding solutions,developing ideas, brainstorming or holding an annual staff session is easier with an external facilitator to draw out results and shephard discussion, giving your better value, less wasted time and full participation.
Business Cases Effective Business Cases that get the results you need are not easy. They take research, analysis and strategy, not to mention a well crafted and written document that gets the point across and influences your boss, board of directors, council, CFO and anyone else who has the ability to accept or reject your business case.
Satisfaction Surveys Satisfaction Surveys provide you with key information about your FM services to help you make decisions and improve services. Strategic Advisor develops and implements surveys for Facility and Property Managers. This includes Customer Satisfaction Surveys, Employee Satisfaction surveys, Tenant opinion surveys and more.
Asset Management Services Asset Management delivers results by integrating all aspects of managing properties It provides overall management of the facility maintenance, capital planning, repair and replacement strategies, energy cost reduction strategies and more. It helps you develop a strategy to manage your facilities and maintain asset value, minimize costs and ensure your facilities serve your core business effectively.
Writing & Presenting for FM Communicating clearly is important to get your ideas across, influence others, look professional and get better results. Yet most Facility Managers and Property Managers have never had formal training in this important area. Get better results by understanding how to create clear, compelling and influencial communications.
Transition & Change Transitioning can include internal organizational changes, implementation of systems, outsourcing, out-tasking or subcontracting initiatives.
Strategic Planning Strategic planning implies looking at the future, but most managers are so busy dealing with operational issues, personnel issues, customer service and the day-to-day facility requests and issues. If you want to improve or change your organization or your facilities and buildings, you need a solid strategic plan that maps the requirements, benefits, risks, issues and implementation plan so you can get approval and move forward.
RFQ / RFP Procurement Well structured Request For Proposals (RFP) get the best results for your contracting initiative. They are harder to develop than it seems, and often internal staff are too busy with other initiatives or are too close to the services to effectively develop the RFP's. You end up living with your service contracts for several years at a time, so you want things to go smoothly.
Customer Service Customer service is just as important in an internal service delivery model as it is with externally facing services. It's often even harder to achieve, however, and can have a significant impact on the customer satisfaction food chain, since what you deliver affects the productivity and success of those receiving your services.
FM Assessments Is your FM organization and systems giving you what you need? Are you up-to-date on the leading practices and what you could be doing differently? A review can help you fine-tune or completely revamp your organization and systems.
Policies & Procedures Consistent and effective results require well developed policies and procedures that not only meet the needs of the service, they are easy to understand and implement. The benefit of documenting them is to provide training material, consistency and an auditable process you can measure for performance.
Performance Management Managing performance is the most important thing you can do to improve your service and processes. If you don't measure results, you don't have solid management information that enables you to make decisions and improvements that lead to your success.

The problem is identifying the right measures that won't drive the wrong behaviours and then effectively reporting, analyzing and acting upon the results.
Outsourcing Decision Outsourcing can be a viable business model. Your organization may or may not benefit from outsourcing, however your success depends on effective analysis, decision-making and implementation. We help you assess the benefits and identify the costs and risks of this important decision. The exercise can also help you identify what you can do internally instead of outsourcing.

Sample Consulting Projects

With an emphasis and focus on strategy and management, we have been involved with many very interesting projects for our clients, helping them analyze, develop and justify initiatives and changes in their organizations to improve results. Here is a description of consulting projects we have completed for our clients:

  • Worked with a large facility management organization to developed management and operations documentation for the start-up of a large Public Private Partnership (P3) critical facility to meet the facilities management & operational needs and to satisfy the specification and contractual requirements.
  • Conduct a benchmarking and operations review for an educational institution currently constructing facilities that will increase their campus size by 25%. Compared their resource and cost base with other peer institutions, interviewed staff and peer institutions, assessed processes, staffing, FM systems, resources and approach to maintenance. Provided recommendations for FM system, organization, staffing increases and budget projections.
  • Performed an Operations Review for a corporation to assess their operations. Provided recommendations about training, organization design, subcontracted services and systems to enhance their service delivery.
  • Developed the RFQ and RFP documentations and ran the procurement for an educational institution to select a maintenance and operations sub contractor.
  • Conducted an Operational Review for a municipality to assess and make recommendations on resourcing, procedures, organizational design, training and support services for their Facilities Management department.
  • Review and Assessed contractually required documentation submitted by the contractor for a major Public Private Partnership (P3) project prior to start-up of the facility. Compared with industry practices and specification contract requirements and identified required changes.
  • Conducted a focused benchmarking exercise for a regional government to establish peer group practices for allocation and management of office space and enclosed offices. Develop recommendations for dealing with exceptions and future changes.
  • Conduct a peer group operational benchmark study along with report and recommendations for a University to address an operational initiative and support a business case.
  • Facilitated a two day session for a national non-profit association, involving all provincial and territorial agencies, to develop requirements for a national program.
  • Provided advisory services for contractor evaluation, contract documentation and performance management framework for a large bank in support of their North American FM outsourcing initiative.
  • Developed a successful business case for System Furniture procurement and management strategy for a regional government. The approach received approval from the governing Council.
  • Analyzed the spending for all work orders under a pre-set approval limit conducted nationally by a large corporation's FM service provider. Assessed spending patterns, costs, approach, tracking and management approach and based on the analysis, recommended management process changes and cost reduction initiatives to be implemented by the FM service provider.
  • Develop the FM specifications for seven large Public Private Partnership (P3) projects, including a data centre, two hospitals, two courthouses, a coroner and forensics facility and police facilities.
  • Provide technical review of the bids received from companies for four Public Private Partnership (P3) projects. Reviewed compliance with specification, clarity and reasonableness of their proposed solutions, identified concerns or issues about their proposals and then presented the findings to government evaluators to help guide their evaluation process and provide them with more insight during their evaluation and selection process.
  • Review, revise and reformat operational procedures and develop new procedures based on current operating practices for a school board.
  • Developed Outsourcing Scope, SLA and Quality Assurance Program for large Middle East Company intending to outsource a major company compound.
  • Develop and conduct an outsourcing RFP for a portfolio of properties for a large government agency. Included RFP documentation, questions, evaluation and selectin.
  • Review and assess current contracting and contract management approach for a government agency. Assessed supplier alignment within current subcontracting environment. Make recommendations for changes to procurement and contract management to improve results. Developed specific tools to improve supplier relationship management and performance management.
  • Develop a Supplier Relationship Model for a provincial government's facilities management staff to achieve better results from their outsourced and subcontracted supplier base. Delivered a 1 day training workshop for their 40 facility and asset managers.
  • Analyze a corporation's facility organization's staffing, subcontracted services and service delivery against best practices and benchmarks. Make recommendations for organizational changes, including roles, personnel and consolidation of subcontracted services.
  • Provide Asset Management advice for a non-profit charity organization. Develop long term capital plan, identify and deal with long-standing non-compliance issues and introduce professional property management services to guide their in-house handyman.
  • Work with a University to develop Mission, Vision and Values for their Facilities organization. Facilitated sessions with staff and customers. Develop and conducted an on-line survey for senior academic and administrative personnel. Assessed their long-term objectives and analyzed results to develop relevant mission, vision and value statement.
  • Performed a third-party evaluation of a banking institution's site selection and fit-up project against documented procedures and customer expectations. This included interviews, document and timeline review as well as assessment of checks and balances, resulting in a report with recommendations.
  • Facilitated strategy sessions and assisted a non-profit client to develop format, structure and strategy for their funding renewal submission.
  • Developed and delivered several training workshops for Facilities Management and Property Management clients to improve the writing and presentation skills of Facility Managers, Property Managers, Lease Admin and Lease Audit staff using a strategic approach to communicating.


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Where is Michel Next?

  • 22 Jun 2012
    Seminar @ SIMA 22 Jun 2012 03:00 PM to 04:00 PM

    "Winning Enough Business? Write Better Proposals" This seminar is essential for suppliers in the FM industry.

  • 08 Jul 2012
    FM Workshop @ Singapore 08 Jul 2012 to 10 Jul 2012

    "Facilities Management - From Maintenance to Management" 2 Day Workshop with strategies, approaches and Leading Practices

  • 19 Jul 2012
    Seminar @ Total Facilities Live 19 Jul 2012 04:00 PM to 05:00 PM

    "Strategic Facilities Management - Get Results" This seminar covers 4 key topics to success: communicating to Influence,